Introduction – About NY Ortho
NYOrtho is a prominent manufacturer specializing in safety, positioning, and pressure relief products designed for use in medical environments. Their product lines, used in nursing homes, hospitals, and rehabilitation centers, focus on patient safety and comfort through innovative design. At NYOrtho, service is as important as the product. Competitive pricing and timely delivery is the company promise. They maintain an extensive inventory and make every effort to ship all orders to arrive when expected.

Challenge – Managing Complex Inventory
With NYOrtho’s growing operations, they faced several logistical challenges:

• Stock Accuracy: Managing inventory for products across various categories such as wheelchair accessories, orthopedic supports, and wound management solutions.
• Efficient Order Fulfillment: Reducing delays and improving the accuracy of what gets packed into every box for shipping.
• Real-Time Inventory Visibility: Keeping track of stock levels and availability across their supply chain.

The complexity of their inventory management required a system that could provide real-time updates and smooth integration with their existing SAGE ERP system.

Solution – GraniteWMS Delivers Efficiency
NYOrtho selected GraniteWMS for its simplicity, scalability, and seamless integration with their SAGE 300 ERP system. GraniteWMS offered customizable processes tailored to fit NYOrtho’s specific requirements for various product categories and workflows:

• Real-Time Inventory Management: Using barcode scanning in receiving and in order fulfillment, packing, and shipping, the inventory coming in and going out is updated more rapidly and more accurately than ever before. This allows managers to have complete visibility over stock levels and operations.
• Rapid receiving with reduced complexity due to easy scanning and validation at the point of receipt.
• Accurate packing of orders and management of the order packing process ensures that every item packed is correct to order, detailed per box, and shipping boxes are correctly labelled per box.

GraniteWMS is a simple and easy-to-use application to run and monitor all warehouse processes. GraniteWMS uses barcode scanning as the key source of input for all processes. To ensure that the solution was deployed effectively at NYOrtho, the GraniteWMS team spent time on the ground during the transition and go-live doing the implementation and setup.

Results – Streamlined Operations and Increased Accuracy
With GraniteWMS, NYOrtho experienced several improvements in their operations:

• Stock Accuracy: Significant reductions in discrepancies between warehouse records and ERP data due to fewer errors in data capture.
• Faster Fulfillment: Orders are processed more quickly, staff quickly adapted to the new processes, and they are able to work more efficiently as the system helps them avoid mistakes.
• Customer Satisfaction: Fewer errors in order fulfillment and faster delivery led to positive customer feedback.
• Reduced Admin Overhead: A significant reduction in admin overhead and fixing errors means less management effort required.

Conclusion
NYOrtho’s implementation of GraniteWMS not only streamlined their warehouse operations but also improved overall efficiency and customer satisfaction. By providing a flexible, customizable solution, GraniteWMS helped NYOrtho maintain its company promise of competitive pricing and timely delivery while helping to manage the growing complexity of the operations.

“Working with Derek and his team at NY Ortho was a pleasure. They are clear with what they want, and it allowed our team to focus on delivery and support. I am immensely proud of the Granite team, both in the USA and South Africa. Software alone does not solve business problems – the people matter too.” – Craig Collins, CEO, GraniteWMS

Contact GraniteWMS:
info@granitewms.com
www.granitewms.com