A Warehouse Management System(WMS) allows managers to more accurately and efficiently monitor the ongoing activities of their warehouses. Simply put: instead of a manager running back and forth throughout the day (without properly being able to keep an eye on everyone) he/she can carry out his/her tasks and then go back to their computers to check what is happening within their warehouse that they may or may not know about.
Let’s take a look at a couple of scenarios:
1. Workers who do not fulfil orders on time yet claim they have been busy all day
In this case, a manager can log onto his WMS and monitor who has been pulling which orders and how long it took him/her to pull the order. The warehouse manager can they deal with situation as he/she sees fit.
2. When a customer complains that an order has not been correctly fulfilled:
This could be due to one of two reasons:
-The customer is incorrect and forgot what he/she actually ordered
-One of the warehouse workers fulfilled the order with the incorrect items of stock without noticing or notifying the manager.
This can be dealt with if the warehouse manager logs on to the WMS and double checks the order placed against the items of stock that were sent out to fulfil the order.
3. When an item of stock goes ‘missing’
The warehouse manager can go on to the WMS and look for all the transactions of stock that that item was recorded in. The manager can also see who was last to work with that item and where it was last seen.
There are many more uses and functions for a warehouse management system.
To learn more about GraniteWMS take a look at www.granitewms.com